Privacy Policy
We aim to provide a smooth shopping experience for coffee equipment, beans, and crops. Please read the policies below before placing your order.
Returns & Exchanges
- You may request a return/exchange within 14 days of receiving your order (unless stated otherwise on the product page).
- Items must be in original condition, unused, with all accessories, original packaging, and invoice/receipt.
- Coffee beans, crops, and consumables: returns are not accepted if the package has been opened or used, to ensure quality and safety.
- Coffee equipment: returns are accepted if the item is unused, undamaged, and complete with all contents.
Note: If there is a manufacturing defect or damage upon delivery, please contact us within 48 hours and provide photos/videos of the item and packaging.
Delivery
- Delivery within Kuwait typically takes 1–3 business days, depending on area and product availability.
- Delivery fees are shown at checkout (fees may vary based on area/weight).
- During peak seasons and promotions, minor delays may occur. We will keep you updated if anything changes.
- Please ensure your address and phone number are correct to avoid delivery delays.
Order tracking: Once your order is prepared, delivery/tracking details (if available) will be shared using your registered contact information.
Quick FAQs
How do I request a return or exchange?
Contact us via WhatsApp/support with your order number and the reason. Attach clear photos when needed. We will reply with the return/collection steps.
When will I receive my refund?
After we receive and inspect the item, refunds are typically processed within 3–7 business days (depending on the payment method and bank).
Can I modify or cancel my order after payment?
Yes—before the order is shipped/prepared. Once the order is out for delivery, cancellation may not be possible and the request will be handled under the return policy.
Disclaimer: Some details may vary depending on the product type (equipment vs. consumables) or seasonal promotions. The product page at checkout is the final reference.
